FAQ

Help & Frequently Asked Questions

Advantage Bridal welcomes your questions and feedback. Feel free to contact us by phone or email.  For the fastest answers to common questions, please read our frequently asked questions below.

Ordering
What are my payment options?
Advantage Bridal accepts Visa, MasterCard, American Express and Discover credit card payments, and  we offer Paypal checkout so that you never have to enter your credit card information. We also accept cashiers checks and personal checks. All orders paid for by personal checks will not ship until payment has been received and the check cleared.
What is the currency for all prices?
All prices listed on our Advantage Bridal website are quoted in US Dollars.
Will I be charged sales tax?
All orders shipped to destinations within the state of California are charged 9.75% sales tax. Orders shipped to destinations outside the state of California will not be charged sales tax.
Are online transactions secure?
Advantage Bridal assures our customers that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Please read our security and privacy policy for details.
Can I order by phone?
Orders can be placed over the phone by calling Advantage Bridal's toll free number 877-933-7467. One of our friendly and helpful customer care representatives can assist you with your order. For customers located outside the United States, please call our local number +1-310-371-2060. Our customer care representatives are available to assist you Monday - Friday from 8:00 a.m. to 4:30 p.m. Pacific Time.
Do you have a printed catalog?
Advantage Bridal does not send a printed catalog in the mail. With over 22,000 items on our site, plus thousands more in our invitation catalogs you have access to through our site, a print catalog is not possible, nor would it be healthy for our environment.
Do you offer samples?
We work hard to provide detailed product descriptions and clear product images but understand that you may still wish to order samples. Personalized products as well as some products sold in sets are not available for purchase as a sample. Products which are available for purchase as a sample will not have a minimum order in the quantity box. Sample orders will be charged the unit price of the product plus shipping and handling. Please call us at 877-933-7467 with any questions about specific products.
Do products come assembled?
Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.
Do you offer special promotions?
We offer special promotions on our website. You can see all current promotions on our promotions page. You can also sign up for our newsletter for exclusive deals. Or ask our customer service team about our price guarantee.  If an item drops in price, you may qualify for a refund of the price difference through our partnership with BuySafe. 
Will I receive an email confirmation for my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing your delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.

International Orders
Do you ship internationally?
Advantage Bridal welcomes international orders. We ship everywhere UPS delivers. If you are an international customer and wish to contact our customer service department, please call our local number +1-650-967-3700. Our customer care representatives are available to assist you Monday - Friday from 8:00 a.m. to 4:30 p.m Pacific Time. Please click here to read more about international orders.
What is your policy regarding duties, taxes and brokerage fees?
Advantage Bridal is not responsible for any duties, taxes and brokerage fees associated with the shipment of orders to destinations outside of the United States.  Advantage Bridal is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. Click here to learn more about country-specific regulations that may affect your international shipment.

Shipping & Fulfillment
How do I check on the status of my order?
To check on the status on your order, please visit your unique order status page via the link emailed to you at the time you placed your order.  Status of the order will not change until it ships, at which time you will receive another email with your tracking information.  You may also call us at 877-933-7467 or email us at sales@apgshops.com. Please include your name and order number in the email. We will respond to email inquiries within 2 business days.
What are my shipping options?

We offer flat rate shipping to locations within the contiguous United States. You may choose from Standard, 3-Day, 2-Day and 1-Day services. Shipping rates are based on the pre-tax merchandise total. For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, shipping rates can be calculated during checkout. We also ship to P.O. Boxes, and APO/AFO addresses.  Shipping rates are calculated by the carrier based upon the weight and destination of your package.  Once in a while, the UPS or USPS site will be down and you may not be charged for shipping before completing your order.  If this occurs, we will contact you to give you the amount of your shipping fee charge.

Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive and email containing UPS or Fed Ex tracking number(s) which will allow you track your order on their website (www.ups.com), (www.fedex.com) or USPS site (www.usps.com). Some items ship separately and you may receive multiple emails with more than one tracking number. 
How long does it take to receive my order?
Each product on our website has a specific processing time. Processing times do not include shipping transit time. Example: a product with a 1-3 business day processing time, if ordered on Monday with 2nd Day Air shipping, will arrive on Thursday at the earliest and no later than the following Monday. You may select a shipping method during checkout. Please note that weekends and holidays do not count as business days. Many items can ship the same day you order, but we recommend that you call us first at 877-933-7467 if your need is urgent.
Can I rush my order?
We will do our best to ensure that your order ships in time for your event. Rush service for some personalized items is offered at a nominal fee. We also offer UPS next day, second day and 3 day expedited shipping services (3-day service is only available within the 48 contiguous states). Please call customer service at 877-933-7567 for specific inquiries.

Returns, Changes & Cancellations
What is your return policy?

We want you to have a great shopping experience with us. As with most wedding accessory stores, bridal merchandise cannot be returned.  In the event you should receive a defective or damaged product, we will replace it for the exact item after receiving proof and filing a claim with the carrier.  Please read our store policy page carefully prior to ordering.

Exchanges must be processed within 7 days after delivery and must have a return authorization number on the outside of the box, given to you by a customer service agent.  Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions, and we will not pay for shipping damaged merchandise back to you.Please note that most products are not eligible for return.

What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Advantage Bridal within 2 business days of receiving your order. Please call our customer service department at 877-933-7467 or +1-310-371-2060 for international customers to initiate a claim.

Advantage Bridal is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.

How do I change or cancel my order?
All orders are processed in real time and usually cannot be changed or altered once submitted.  If it is possible to make a change for you, there is a minimum fee of $10.00. Special orders already placed on your behalf cannot be canceled. Please contact customer service at 877-933-7467 for specific inquiries.

Special Services & Programs
Does Advantage Bridal have an affiliate program?
At this time we do not offer an Affiliate Program.
Does Advantage Bridal offer wholesale?
Advantage Bridal offers wholesale pricing on some items. Please contact us for more details at 310-371-2060 x 228..

Security & Privacy Policy
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How does Advantage Bridal safeguard my information?
This site uses a secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and is not stored.  Advantage Bridal is committed to protecting the privacty of our customers, and to using information responsibly. Advantage Bridal respects your privacy and we never sell or disclose information to outside third parties.  By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy, which may be updated as necessary.

Contacting Advantage Bridal
How do I provide general feedback?
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email sales@apgshops.com.
I am a vendor, how do I submit a product for review?
We are constantly looking for unique products to add to our selection. Vendors who are interested in submitting product samples to Advantage Bridal for consideration are encouraged to email product images and pricing information to sandy@apgshops.com or mail samples to New Products Attn: Sandy Keller, 3400 Kashiwa St. Torrance, CA 90505
I am with the press, who do I contact?
For press inquiries, please contact Sandy Keller at 310-371-2060 or email sandy@apgshops.com
I have a general question. Who do I contact?
For general inquiries, please contact customer service at 877-933-7467 or email sales@apgshops.com.
Does Advantage Bridal have an affiliate program?
At this time we do not offer an Affiliate Program.
Does Advantage Bridal offer wholesale?
Advantage Bridal offers wholesale pricing on some items. Please contact us for more details at 310-371-2060 x 228..

Security & Privacy Policy
back to the top
How does Advantage Bridal safeguard my information?
This site uses a secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and is not stored.  Advantage Bridal is committed to protecting the privacty of our customers, and to using information responsibly. Advantage Bridal respects your privacy and we never sell or disclose information to outside third parties.  By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy, which may be updated as necessary.

Contacting Advantage Bridal
How do I provide general feedback?
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email sales@apgshops.com.
I am a vendor, how do I submit a product for review?
We are constantly looking for unique products to add to our selection. Vendors who are interested in submitting product samples to Advantage Bridal for consideration are encouraged to email product images and pricing information to sandy@apgshops.com or mail samples to New Products Attn: Sandy Keller, 3400 Kashiwa St. Torrance, CA 90505
I am with the press, who do I contact?
For press inquiries, please contact Sandy Keller at 310-371-2060 or email sandy@apgshops.com
I have a general question. Who do I contact?
For general inquiries, please contact customer service at 877-933-7467 or email sales@apgshops.com.
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