Rush Fees and Urgent Orders
We strive to provide super fast service to all customers on our personalized apparel and gifts. If you need your order in a hurry, please call our Customer Service team and they'll guide you through the details. Most orders can ship the same day if you contact us by 2:00 p.m. Pacific Time and make arrangements before placing your order.
Rush charges are necessary to move your order to the front of the production line when you have a close "required by" date. Otherwise, orders are processed in the order received, and go to the back of the line, which can be 2-3 weeks for garments, and 4-6 weeks for cake jewelry.
Rush fees are not the same as rush or expedited shipping. For instance, if you order rush production with ground shipping, the shipping time alone could still take a week, dependent upon on your location. While most of our orders ship from the Los Angeles area, some engraved or personalized items also ship from Indianapolis and Minnesota. Many of our favors ship from our facility in Georgia. If you are in a big hurry for your order, it's always best to upgrade your shipping to 2nd Day Air or Next Day Air.
If you do not allow us enough time for processing, we may find it necessary to contact you and ask you to pay for upgraded shipping so you'll receive your order on time. If you have questions, please do not hesitate to contact us at 310-371-2060.
The Staff at Advantage Products Group, LLC