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Frequently Asked Questions

Frequently Asked Questions

  • Do you have a paper catalog?
  • How can I check the status of my order?
  • How soon will my items ship?
  • Which shipping method should I choose if my wedding is soon?
  • Can I exchange my shoes for another size?
  • Why did I only receive some of the items I ordered?
  • I ordered the wrong size tank, how can I fix this?
  • How do your apparel sizes run?
  • Why can't I add items to my shopping cart?
  • Can I place a phone order?
  • Do you give out personal information to third parties?
  • Can I change my order once it is submitted?
  • Do you ship internationally?

    1. We do not have a paper catalog. However, we have over 40,000 items available on our secure website and strive to perfect each page so you can browse it easily.  If there is something you cannot find, please let us know!



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    2. You can check the status of your order by following the link in your confirmation email. You received an email immediately after placing your order that included a personal link specific to your order. If you ordered personalized items, please allow several weeks. If you entered your wedding date in the checkout section, we are working diligently to get your items to you before then. If you still need more information about your order status, you can contact us through our online email forms.

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    4. Many items are in stock and will ship within 48 hours. If your item has personalization such as engraving, embroidery or crystals, it may require special ordering and will usually ship in 1-2 weeks. Some jewelry, headpeices, veils and cake jewelry will require special ordering from the designers and may take up to 6 weeks.  If you order multiple items and need some sooner than others, we can ship separately for an additional shipping fee.

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    6. If your wedding is within the next three weeks, please upgrade your shipping method to 2nd Day Air or Overnight/Next Day in order to give us time to process your order and ship it in time for your event date. We do not want you to miss out on receiving your items because you chose a cheaper shipping method.

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    8. Can I exchange my shoes for another size?
      Yes. Most shoes are exchangeable for the same shoe in a different size. You will need to contact us for a return authorization number (RA#) within 48 hours of delivery, and ship the unworn, undamaged shoes back to us within 7 days with a completed copy of Return Authorization Form. Once we receive your shoes, we will send out the new size. There is a 25% restocking fee on all exchanges.

      The exception to this is Salon colored shoes and any clearance shoes, and dyed/decorated shoes. Crystal flip flops are made to order and cannot be exchanged.
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    10. Sometimes we will dropship part of your order directly from the manufacturer. This happens when we do not have the item in stock, or cannot receive it in time for your required date. We will do everything we can to create just one shipment of your order, but sometimes we need to split the shipments to ensure timely delivery. The items will arrive in separate boxes and may even be delivered by separate carriers.

    11. All rhinestone crystal and embroidered orders are made to order and are not returnable. Please make sure that you are verifying your measurements against the provided size chart to ensure that the tank, hoodie and/or tee will fit you properly.

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    13. They run true to the size chart provided. Many of our most popular items are junior sizes, so if you order according to your normal size or your bra size, they will NOT fit. Please do not make this mistake, as most items are not returnable for exchange or refund and we do not want you to be unhappy with your purchase.

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    15. Usually this requires that you enable cookies in your browser. Please use the Tools menu in your browser program to change the setting, and then try to add the items to your shopping cart.

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    17. We accept orders over the phone or fax.  Our toll-free customer service number is 877-933-7467. Our online store has a secure checkout and accepts payment from all major credit cards and PayPal. Orders placed online can be tracked online and you will be sent an automatic confirmation when your order is placed, and again when it is shipped, therefore we encourage you to use our secure shopping cart.

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    19. No. We do not give, sell or trade your personal information to ANYONE. We only use your name, email, phone number and mailing address for your order fulfilment. We may try to contact you via phone or email. You can check the box in our checkout to receive our newsletter which includes coupons and ideas.

    20. Can I change my order once it is submitted?

    21. All orders are processed in real time and usually cannot be changed or altered once submitted. If it is possible to make a change for you, there is a minimum fee of $10.00.   Because most of our items are not returnable or exchangeable, we advise you to carefully submit your order.

    22. Do you ship internationally?

    23. Yes, we do ship internationally, via UPS Worldwide Saver and Worldwide Express. Canadian orders usually ship via USPS.  See our International Shipping page for details and terms.




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