We do not give, sell or trade your personal information with ANYONE! It will only be used when we need to contact you about the orders you place with us.
We ask that you please read these policies prior to placing an order. If you do not intend to abide by these policies, please do not place an order with our company.
All orders are processed in real-time 24 hours per day, therefore we are unable to cancel orders once they are placed.
All orders are processed in real-time 24 hours per day. If you request a change to be made to your order, there is a $10.00 service fee, but ONLY IF it is possible to make the change. We cannot make changes to special orders if they have already been ordered from the supplier or if personalized or custom items are already in production, which is usually the same day. Please order carefully to avoid the need for any changes. We are unable accept order cancellations. If any items you order are not available, we will credit you for them, and the balance of your order will ship to you.
Though we try to be as accurate as possible, sometimes your items will be back-ordered or discontinued. In this event, you will be contacted and asked to accept a similar item. We cannot guarantee that there will be similar items available, but we will work to find something else that you can enjoy. Many of our items are special orders and are ordered from our suppliers for you. If you do not give us ample time to get the items to you, you will be contacted to upgrade your shipping and pay any rush fees necessary so that your order reaches you in the time you have allowed.
We strive to have an accurate account of available items. Many of our clearance items display the available stock quantity, but some do not.
We do not accept items for return and refund. Most of our items are either custom made or personalized for you, or are specially-ordered for you. Our vendors do not accept returns or exchanges from us, therefore we are unable to accept returns, with the exception of shoes and bras as outlined below.
Our policy reflects the policies of bridal shops throughout the United States. Wedding accessories, invitations, favors and garments are not returnable. Wedding merchandise is fragile and/or easily soiled, therefore all sales are final. Due to the one-use nature of wedding merchandise, these policies are strictly enforced. Every bride wants fresh, new items for her wedding and not something that another customer has handled and then returned. If you do not agree with these terms, please do not place an order.
Damaged, defective or incorrect merchandise will be replaced with the exact item. If damaged, defective or incorrect merchandise is received, we must be contacted within 2 days of receipt of your shipment. Unfortunately, we cannot accept any changes to the item being replaced, such as another size or color, which would constitute a new order. If you receive an incorrect item, or if the item is damaged, we will request that you take a digital photograph of the item and email it to us so we can expedite the replacement process. Please save all packaging so that we can work with the carrier to file a claim on your behalf.
We do not accept returns for refunds, however, defective or damaged merchandise will be replaced with the identical item. The only items accepted for exchange are stock shoes and bustiers/bras. There is a 25% restocking fee on all exchanges. Any dyed or decorated shoes are not eligible for exchange.
These limited exchanges must be authorized and must have the RA# on the outside of the box or they will be refused. You must call us to receive a return authorization number within 2 days of receipt of your shipment, and you must ship the authorized exchange so that we receive it within 7 days from the date of your authorization. All packages not meeting these requirements will not be considered for any type of exchange, no matter what the original reason. Any package returned without prior authorization will be refused due to security reasons. Please contact us for an Exchange Form if your situation meets the requirements listed below. You must include this form along with printing your personal return authorization number on the outside of the box. Any boxes without this information will not be accepted. Any items being accepted for exchange must be returned in brand-new condition, including the original packaging and containers. You are responsible for protecting items being shipped to us, so that they arrive undamaged. Shoe boxes must not be used as shipping cartons, or we will not be able accept your exchange. If you do not know how to safely package items, your local shipping store can assist you.
Apparel items are handmade specifically for you and are not returnable. Please compare your body measurements with the size charts on each garment page prior to placing an order. If you decide not to measure yourself accurately, we cannot be responsible for inaccurate sizing. Note: The "fullest part of your bust" is not the same as your bra size. Please measure around the largest part of your bust for all tank or tee orders.
For embroidered items, many of our items are entirely personalized. You can choose the thread color, the wording and the color of the item. If you do not choose a thread color and we cannot reach you, we will use the thread color shown in the photograph, or what we think looks best. Do not order embroidered items unless you agree to these terms.
If you wish to receive an exchange authorization number, or have a question regarding a return or exchange, please call or email our Exchanges Department.
All sale items, and/or items ordered from our Clearance Sale Section are not returnable. Items with a product code beginning with 1Kind or DISC cannot be returned or exchanged. These are closeout items with closeout prices and are final sale.
Favor tags are usually shipped separately from the actual favor items. Assembly is required on most favors and favor boxes. During Summer months, all edible favors will be shipped on Mondays or Tuesdays and will incur additional shipping fees to insure that the package is delivered prior to Friday. We do not want anything to melt while it is sitting in a UPS facility. Please be sure to have someone available to accept the package when it is delivered, as we are not responsible for any damaged or melted items if UPS has to leave it at your doorstep
If you have ANY questions about these policies, please contact us prior to placing an order.
Shipping is not refundable. Your order will be shipped in accordance to the method you choose while placing your order. You may be contacted to upgrade the shipping method in order to deliver your items in time for your event date if you have chosen a slower method.
We ship via UPS, Fed Ex or US Mail. All shipping charges are calculated by the weight of your package and your zip code. UPS shipping is run through the UPS online tables, and is their own calculation--we do not set their rates.
We are not responsible for special shipping requests (ie. Leave at front door, etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package. Your package can be tracked on our website, or with the tracking number that is provided upon shipment. If you are unsure about your availability, have the package delivered to an address where an adult will be present to sign for the package, such as your work address.
If you decide that you need some of your items sooner than others which might require time for special ordering, you will be required to pay additional shipping for a split shipment.
If you refuse your package or fail to pick it up from the Postal Service or UPS, you are responsible for the shipping we are charged when the carrier returns it to us, and the charge to re-send it to you. You agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged the $10.00 fee that UPS charges us to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus a surcharge of an additional $10.00.
If you receive a damaged item, you must contact us within 3 business days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.
Advantage Products Group, LLC is committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better, and to administer our Shop Web site.
Our site uses order forms to gather information used to fulfill your order and to contact you when necessary with questions about your order. Contact information may also be used occasionally to send you promotional materials, such as notice of new products (e.g., products related to new Library of Congress exhibits) and special offers. You may opt out of receiving future mailings by sending an e-mail to firstname.lastname@example.org stating your preference not to receive promotional information. Financial information, such as credit card numbers, is used for billing purposes for products ordered. Demographic and profile data may also be collected from occasional customer surveys. We use this data to tailor our product line to customers' interests and preferences.
Advantage Products Group, LLC may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.
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M-F 8-4:30 Pacific