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We do not give, sell or trade your personal information with ANYONE! It will only be used when we need to contact you about the orders you place with us.
The policies shown below are an abridged version of our Terms of Service. We ask that you please read these policies prior to placing an order. If you do not intend to abide by these policies, please do not place an order with our company. For more information on any of the information found here, please see our complete Terms of Service
All orders are processed in real-time 24 hours per day, therefore we are unable to cancel orders once they are placed.
All orders are processed in real-time 24 hours per day. If you request a change to be made to your order, there is a $10.00 service fee, but ONLY IF it is possible to make the change. We cannot make changes to special orders if they have already been ordered from the supplier or if personalized or custom items are already in production, which is usually the same day. Please order carefully to avoid the need for any changes. We are unable accept order cancellations. If any items you order are not available, we will credit you for them, and the balance of your order will ship to you.
Though we try to be as accurate as possible, sometimes your items will be back-ordered or discontinued. In this event, you will be contacted and asked to accept a similar item. We cannot guarantee that there will be similar items available, but we will work to find something else that you can enjoy. Many of our items are special orders and are ordered from our suppliers for you. If you do not give us ample time to get the items to you, you will be contacted to upgrade your shipping and pay any rush fees necessary so that your order reaches you in the time you have allowed.
We strive to have an accurate account of available items. Many of our clearance items display the available stock quantity, but some do not.
Our policy reflects the policies of bridal shops throughout the United States. Wedding accessories, invitations, favors and garments are not returnable. Wedding merchandise is fragile and easily soiled, therefore all sales are final. Due to the one-use nature of wedding merchandise, these policies are strictly enforced. Every bride wants fresh, new items for her wedding and not something that another customer has handled and then returned. If you don't agree with these terms, please do not place an order.
Please contact us for an Exchange Form if your situation meets the requirements listed below. You must include this form along with printing your personal return authorization number on the outside of the box. Any boxes without this information will not be accepted. Any items being accepted for exchange must be returned in brand-new condition, including the original packaging and containers. You are responsible for protecting items being shipped to us, so that they arrive undamaged, as damaged or broken items will not be accepted for store credit and will be discarded or returned to you at your expense. If you do not know how to safely package items, your local shipping store can assist you.
Damaged or defective merchandise will be replaced with the exact item. Unfortunately, we cannot accept any changes to the item being replaced, such as another size or color, which would constitute a new order. Please save all packaging so that we can work with the carrier to file a claim on your behalf.
Undergarments, bikinis, lingerie and other intimate apparel are final sale and not returnable. The only items accepted for exchange are shoes and bustiers/bras. Salon and Grace shoes in colors (other than white or ivory/candlelight) are final sale only and cannot be exchanged. Dyed or decorated shoes are final sales and cannot be exchanged. We can only exchange for a similar shoe/bra or different size, and will not issue store credit for an accessory of another type. There is a 25% restocking fee on all shoe and bustier/bra exchanges.
These limited exchanges must be authorized and must have the RA# on the outside of the box or they will be refused. You must call us to receive a return authorization number within 2 days of receipt of your shipment, and you must ship the authorized exchange so that we receive it within 7 days from the date of your authorization. All packages not meeting these requirements will not be considered for any type of exchange, no matter what the original reason. Any package returned without prior authorization will be refused due to security reasons.
House of Elliot garters are not returnable, as they are made for you.
Crystal Havaianas, decorated Havaianas, decorated ballet slippers and Savvy Sneaks & Sandals dyed shoes, and any items offered with options are custom made for each order and are not returnable. Once your order is placed, it cannot be canceled.
Rhinestone Apparel and Embroidered Apparel are not returnable or exchangeable. Each item is handmade specifically for you and cannot be returned or exchanged. Please compare your body measurements with the size charts on each garment page prior to placing an order. If you decide not to measure yourself accurately, we cannot be responsible for inaccurate sizing. Note: The "fullest part of your bust" is not the same as your bra size. Please measure around the largest part of your bust for all tank or tee orders.
As is the practice of most wedding stores, wedding accessories for the most part are not returnable. Most are white or ivory and easily soiled, and just as you would not want an item other persons had handled, we cannot send items you have had in your possession on to another customer. Many items are made for you when you place your order and we cannot accept them for exchange or return.
Favors are not returnable.
For embroidered items, many of our items are entirely personalized. You can choose the thread color, the wording and the color of the item. If you do not choose a thread color and we cannot reach you, we will use the thread color shown in the photograph, or what we think looks best. Do not order embroidered items unless you agree to these terms.
If you receive an incorrect item, or if the item is damaged, we will request that you take a digital photograph of the item and email it to us so we can expedite the replacement process.
If you wish to receive an exchange authorization number, or have a question regarding a return or exchange, please call or email our Exchanges Department.
All sale items, and/or items ordered from our Clearance Sale Section are not returnable. Items with a product code beginning with 1Kind or DISC cannot be returned or exchanged. These are closeout items with closeout prices. We are happy to offer quality bridal items at discounted prices and cannot accept returns or exchanges on these items.
Favor tags are usually shipped separately from the actual favor items. Assembly is required on most favors and favor boxes. During Summer months, all edible favors will be shipped on Mondays or Tuesdays and will incur additional shipping fees to insure that the package is delivered prior to Friday. We do not want anything to melt while it is sitting in a UPS facility. Please be sure to have someone available to accept the package when it is delivered, as we are not responsible for any damaged or melted items if UPS has to leave it at your doorstep.
Dress orders are all custom and once you place an order, we cannot cancel it. Due to our endeavor to ship all orders as quickly as possible, we immediately place all orders with our manufacturers and garments are sometimes cut the same day, especially on rush orders. We appreciate your understanding of this issue.
Cake jewelry orders are custom and cannot be changed once processed.
All dresses, veils and tiaras are special orders and require time for production. No refunds or exchanges on these items. Once they are ordered and put into production, we usually cannot make changes to your order, so please make sure that you submit it correctly.
If you have ANY questions about these policies, please contact us prior to placing an order.
Shipping is not refundable. Your order will be shipped in accordance to the method you choose while placing your order. You may be contacted to upgrade the shipping method in order to deliver your items in time for your event date if you have chosen a slower method.
We ship via UPS, Fed Ex or US Mail. All shipping charges are calculated by the weight of your package and your zip code. UPS shipping is run through the UPS online tables, and is their own calculation--we do not set their rates.
We are not responsible for special shipping requests (ie. Leave at front door, etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package. Your package can be tracked on our website, or with the tracking number that is provided upon shipment. If you are unsure about your availability, have the package delivered to an address where an adult will be present to sign for the package.
If you decide that you need some of your items sooner than others which might require time for special ordering, you will be required to pay additional shipping for a split shipment.
If you don't intend to abide by these terms, please do not place an order.
If you refuse your package or fail to pick it up from the Postal Service or UPS, you are responsible for the shipping to re-send it to you and agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged the $5.00 fee that UPS charges us to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus a surcharge of an additional $10.00.
If you receive a damaged item, you must contact us within 3 business days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.
Advantage Products Group, LLC is committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better, and to administer our Shop Web site.
Our site uses order forms to gather information used to fulfill your order and to contact you when necessary with questions about your order. Contact information may also be used occasionally to send you promotional materials, such as notice of new products (e.g., products related to new Library of Congress exhibits) and special offers. You may opt out of receiving future mailings by sending an e-mail to firstname.lastname@example.org stating your preference not to receive promotional information. Financial information, such as credit card numbers, is used for billing purposes for products ordered. Demographic and profile data may also be collected from occasional customer surveys. We use this data to tailor our product line to customers' interests and preferences.
Advantage Products Group, LLC may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.