CANCELLATIONS
All orders are processed in real-time 24 hours per day, therefore we are unable to cancel orders once they are placed.
CHANGES
All orders are processed in real-time 24 hours per day. If you request a change to be made to your order, there is a $10.00 service fee, but ONLY IF it is possible to make the change. We cannot make changes to special orders if they have already been ordered from the supplier or if personalized or custom items are already in production, which is usually the same day. Please order carefully to avoid the need for any changes. We are unable accept order cancellations. If any items you order are not available, we will credit you for them, and the balance of your order will ship to you.
INVENTORY
Though we try to be as accurate as possible, sometimes your items will be back-ordered or discontinued. In this event, you will be contacted and asked to accept a similar item. We cannot guarantee that there will be similar items available, but we will work to find something else that you can enjoy. Many of our items are special orders and are ordered from our suppliers for you. If you do not give us ample time to get the items to you, you will be contacted to upgrade your shipping and pay any rush fees necessary so that your order reaches you in the time you have allowed.
We strive to have an accurate account of available items. Many of our clearance items display the available stock quantity, but some do not.
RETURNS AND EXCHANGES
Most of our products are custom-made or custom to order and therefore CANNOT be returned or exchanged. You may exchange our blank satin robes and certain plain tank top or t shirts that are in original condition, unopened and unworn within 14 days of delivery. You'll be responsible for the return and exchanged shipping cost. However, we will pay for shipping cost if the exchange is a result of our error (you received an incorrect or defective item, etc.). Returned items must be unworn and unwashed (free of any stains from makeup, smoke, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
If there's any issue with your product, please Contact Us at Exchanges Department with your order number and details about the product. Our customer service department will respond within 24 business hours with any inquiry. All sale items, and/or items ordered from our Clearance Sale Section are not returnable. Items with a product code beginning with 1Kind or DISC cannot be returned or exchanged. These are closeout items with closeout prices and are final sale. Favor tags are usually shipped separately from the actual favor items. Assembly is required on most favors and favor boxes. During Summer months, all edible favors will be shipped on Mondays or Tuesdays and will incur additional shipping fees to ensure that the package is delivered prior to Friday. We do not want anything to melt while it is sitting in a UPS facility. Please be sure to have someone available to accept the package when it is delivered, as we are not responsible for any damaged or melted items if UPS must leave it at your doorstep If you have ANY questions about these policies, please contact us prior to placing an order.
SHIPPING
To ensure that your package is properly delivered, and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will contact, you to pay for the shipping fee to re-send the products. Please note, that since our products are customized or custom to order, we will NOT issue refunds for items that are returned due to incorrect address. Our products and shipping fees are non-refundable. If you refuse any shipments from Advantagebridal.com or its affiliates, you will be held responsible for the original shipping charges, plus the cost of re-shipping the package to you. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box. If your tracking information states that your package was delivered, and you have not received it, you must address this with the United States Postal Service or FedEx. Advantagebridal.com and its affiliated entities do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered. Just a reminder that you will receive your order 2-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a business day to process your order and 3-7 business days to customize your products. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information. We offer USPS Priority Mail to most locations (domestic & internationally) as well as FedEx. Your shipping cost is displayed at point of checkout. *If your order is multiple items and one of them is out of stock, we will contact you. In an event we don’t hear from you within 1-2 business days, we would go ahead and ship the rest of your order issuing store credit for the item(s) not in stock. * We are not responsible for special shipping requests (i.e., Leave at front door, etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package. Your package can be tracked on our website, or with the tracking number that is provided upon shipment. If you are unsure about your availability, have the package delivered to an address where an adult will be present to sign for the package, such as your work address.
If you decide that you need some of your items sooner than others which might require time for special ordering, you will be required to pay additional shipping for a split shipment.
If you refuse your package or fail to pick it up from the Postal Service or UPS, you are responsible for the shipping we are charged when the carrier returns it to us, and the charge to re-send it to you. You agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged the $10.00 fee that UPS charges us to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus a surcharge of an additional $10.00.
If you receive a damaged item, you must contact us within 3 business days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.
SHIPPING RATES We offer several shipping options including regular ground, 2-day or overnight shipping on most orders. The rates depend on purchase price and weight of the items. *Please allow up to 7 business days (except for weekends and holidays) to process, customize and ship your order. INTERNATIONAL ORDERS: The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment. You are responsible for all the customs, duties and taxes.
PRIVACY POLICY
The ordering system of Advantage Products Group, Inc is hosted by Yahoo! Store. Yahoo! collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Advantage Products Group, Inc is committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better, and to administer our Shop Web site.
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or social media pages?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting.
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page Can change your personal information:
- By logging in to your account
How does our site handle Do Not Track signals? We don't honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because: N/A
Does our site allow third-party behavioral tracking? It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
Advantage Products Group, Inc. may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.
In addition to Yahoo's standard privacy policy, the following terms apply: Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo! click here